Delivery Times

Quoted delivery times are our best estimates and are not guaranteed. We may also deliver goods in several consignments but will not charge any extra delivery for this. You will be informed by email when your goods have been dispatched from our warehouse.

Should you have any problems, i.e.
- If you do not receive your goods within 14 days.
- You have items missing or your goods are damaged from delivery.

Please contact us immediately by telephone on 01256 681100. If you do not contact us within 48 hours from date of receipt we will assume your goods have been delivered in perfect condition. We cannot entertain any claims for breakage or shortages if 48 hours has lapsed. If we have not despatched the goods within 30 days of expected delivery then you may cancel the contract. We will refund any money paid by you.

Our couriers will only hold your package for up to 5 days, if the package has not been successfully delivered within the time given, the order will be returned back to us and classed as a failed delivery. If your order has been classed as a failed delivery, we can either re-send the order (at your cost) or a refund will be issued for the order and the items restocked (a 15% handling fee will apply).

Inspection & Acceptance

You should inspect the products as soon as you receive them for defects or damage. If you find any defects or damages you must inform us by telephone on 01256 681100 within 3 working days of delivery and we will arrange for your goods return to us. If the goods are found to be damaged prior to delivery to you, or defective, we will repair or replace the goods or refund the price paid to you.

YOU MUST REFUSE PARCELS DELIVERED IN A DAMAGED CONDITION.

In no circumstances shall Magellan Group Ltd be liable to compensate the Purchaser in damages or otherwise for non-delivery or late delivery of the Products or for any loss consequential or otherwise arising from non-delivery or late delivery.

Returns

You must contact us first before returning any goods purchased from us. We will then inform you of the easiest way of returning any goods. All Returns must have an issued RMA number, accompanied by returns form (with all requested information clearly visible).

The warranty on all items is RTB (Return to base) the item(s) must be sent back at your own cost (this is non-refundable). All consumables are not covered by any warranty if they have been used or subject to usage and are non exchangeable or refundable. In accordance with The Consumer Protection (Distance Selling) Regulations 2000 you may return unused goods up to seven working days from the day on which your goods were received.

Written notice must be given and Magellan Group Ltd customer services must be informed within these seven days before returning any goods. When returning non-faulty goods; customers must pay the return shipping charges back to Magellan Group Ltd.

Please ensure that you clearly label all goods for return with your Name, Account Number, RMA number and order number and send to:

Magellan Group Ltd.
Concept House
Bell Road
Basingstoke
Hampshire
RG24 8FB